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Terms of Service


This stuff is pretty important so we recommend you read it thoroughly and don’t skip any parts as it may effect you later on.




Any personal information submitted in connection with your use of the Products or the Site is subject to Our Privacy Policy.


The Products enable Users to take Online Course, Certifications and connect with independent contractor instructors (the “Instructors”) who provide live and recorded instruction, tutoring and learning services in Our online classrooms (the “Courses”). The Products include, without limitation, facilitating and hosting Courses, the Courses and supporting materials, and taking feedback from Users.

Company reserves the right to revise these Terms in its sole discretion at any time by posting the changes on the Site. Changes become effective thirty (30) days after posting. Your continued use of Products after change becomes effective shall mean that you accept those changes. You should visit the Site regularly to ensure you are aware of the latest version of the Terms.

The Company may modify our products or discontinue their availability at any time.

You are solely responsible for all service, telephony, data charges and/or other fees and costs associated with your access to and use of the Products, as Well as for obtaining and maintaining all telephone, computer hardware, and other equipment required for such access and use.

If you elect to access or use Products that involve payment of a fee, then you agree to pay and will be responsible for payment of, that fee and all taxes associated with such access or use. If you provide credit card information to pay for such fees then you hereby represent and warrant that You are authorized to supply such information and hereby authorize the Company to charge Your credit card on a regular basis to pay the fees as they are due. Unless otherwise stated, all fees are quoted in U.S. Dollars. If your payment method fails or your account is past due, then We may collect fees owed using other collection mechanisms. This may include charging other payment methods on file with us and/or retaining collection agencies and legal counsel. We may also block your access to any Products pending resolution of any amounts due by You to Company.

All of Your use, access and other activities relating to the Site and the Products must be in compliance with all applicable laws and regulations, including, without limitations, laws relating to copyright and other intellectual property use, and to privacy and personal identity. In connection with your use of the Products and Site, You must not provide incorrect or knowingly false information; copy, distribute, modify, reverse engineer, deface, tarnish, mutilate, hack, or interfere with the Products or operation of the Site; frame or embed the Site or Products; impersonate another person or gain unauthorized access to another person’s Account; introduce any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the Products or operation of the Site; scrape, spider, use a robot or other automated means of any kind to access the Products.

General Disclaimer

You also understand that by using the Products may expose you to Submitted Content that You consider offensive, indecent, or objectionable. The Company has no responsibility to keep such content from you and no liability for your access or use of any Submitted Content.

The Site and Products may give you access to links to third-party Web sites (“Third Party Sites”), either directly or through Courses or Instructors. The Company does not endorse any of these Third Party Sites and does not control them in any manner. Accordingly, the Company does not assume any liability associated with Third Party Sites. You need to take appropriate steps to determine whether accessing a Third Party Site is appropriate, and to protect Your personal information and privacy on such Third Party Site.

Course & Certification Enrollment

If you are a user, you agree to pay the fees for courses that you take and hereby authorize us to charge your credit card for these amounts. We will charge Your credit card monthly for all amounts owed. 

Scholarship Offers: You cannot combine discount codes or other promotional offers on scholarship offers. Discount codes are valid on full price items only and cannot be combined. Scholarships are applied directly to the price of the enrollment tuition. No other codes are needed. Scholarships are available to students in financial need. They are not for employer purchases. Scholarships are based on sponsors and thier needs as they are sponsoring a students enrollment. Scholarships are limited and not always available. Using a discount code or promotional code will result in termination of your account and course access and you herby agree to follow these terms as outlined.

Payment Plan Default

If you fail or miss a payment you are given a 3-day grace period from the date the payment was missed. If payment is not made during that time, you will be removed from the program and access will be suspended.

If payment is not made within 3 days of the suspension you will be accessed a reinstatement fee of $175 reinstatement fee and the balance of your account will be due immediately.

If this your balance and reinstatement fee is not paid within 3 days of being due you will you will be terminated permanently from the program and your tuition will be forfeited.  Please chat with us, call us at 888.263.1650 or email us at for assistance.

If the student fails to pay as agreed upon, they will be removed from their program and will not be able to enroll in any new courses until the outstanding debt is paid in full. The Institute may withhold official transcripts until the debt is paid in full and satisfied.

CrimeLab Enrollment

Crimelab is offered in two different versions as notated below:

1. CrimeLab (Lifetime Access): If your invoice indicates the product name as "CrimeLab" you have purchased the lifetime access version of Crimelab. There are no renewal fees with this product and you have lifetime access to the programs and materials as long as they exist with the McAfee Institute.

2. Crimelab Annual Subscription: If your invoice indicates the product name as "Crimelab Annual Subscription," this product is an annual commitment that will continue to renew until canceled. You must submit in writing via email to at least 30 days in advance that you wish to cancel the automatic renewal. After the subscription has been renewed (re-billed) we will not be able to issue a refund. We will send multiple email notices up until that point to allow you the opportunity to cancel well in advance.

With both product offerings, the exam licenses are NOT included and need to be purchased separately for each board exam you wish to sit for. You can purchase an exam license here.'

Disclaimer: Exposure to Sensitive Content

Please be aware that the programs and certifications offered by the McAfee Institute may include content that some participants might find disturbing or offensive. By enrolling in our courses, you acknowledge that you may be exposed to materials that include, but are not limited to, adult language, nudity, graphic depictions of death, explicit discussions of political issues, scenes depicting intense violence, and real-world criminal scenarios. Additional sensitive topics may include racial and ethnic tensions, sexual content, religious contexts, mental health issues, substance abuse, terrorism, child abuse and exploitation, as well as corruption and extreme ideologies.

Context and Humor in Training:
Our training sometimes incorporates humor to facilitate learning and engagement. Please understand that any humor used is intended to enhance the educational experience and is not meant to be offensive or belittle serious topics. Furthermore, discussions in our courses may cover sensitive topics such as nudity and death as they are relevant to law enforcement scenarios. Political discussions and analyses of various countries and cultures are also integral to our training, aimed at providing a comprehensive understanding of global and domestic issues as they relate to law enforcement.

Intent and Educational Purpose:
These elements are included for educational purposes and are intended to provide a realistic view of the subjects under study. Our aim is not to offend or cause distress but to prepare you for real-life situations you may encounter in your professional life. We strive to handle all content with the utmost respect and professionalism, keeping in mind the diverse backgrounds of our participants.

Participants are advised to consider their personal sensitivities and circumstances before enrolling. If at any time you feel uncomfortable, we encourage you to reach out to an instructor or program coordinator for support and guidance.

By continuing with the enrollment and participating in the courses, you explicitly agree and understand that the McAfee Institute is not liable for any emotional distress, discomfort, or offense that may arise from exposure to such content or the manner in which it is presented. This includes understanding that certain topics may evoke strong emotional responses due to personal experiences or beliefs, and participants are expected to manage their engagement according to their own discretion and advice from medical or psychological professionals if necessary.

Your decision to proceed with the course indicates your acceptance of this potential exposure and an acknowledgment of the educational purpose behind including such content in our curriculum.


We offer a NO-Questions asked money back guarantee for 3 business days from the date you enroll in your program if you are not satisfied with your program for any reason under the below conditions. To be eligible for a refund under our money back guarantee you MUST NOT have viewed more than 5% of your program and not have downloaded any of the course content.

If you are on military orders/deployed please provide your deployment orders to as supporting documentation.

Additional non-returnable items:

  • eBooks
  • Digital Downloads
  • Gift cards

Once your refund request has been received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

CrimeLab Products: 

We want everyone to be happy with their purchase. We offer a 3 day money back guarantee. Take a single program of your choosing and sit through the first 5% of the program on us. If you don't like it, please request a refund at that time. If you love it which we know you will simply keep going.

You can request a refund to the CrimeLab Product under the following conditions:

  1. You have not exceeded 5% of that single initial program of your choosing and its within the first 3 days of enrollment.
  2. You have not downloaded any of the courses materials.
  3. You have not viewed more than one program.

If after you have viewed up to 5% of a single program and you wish to request a refund please contact us at

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:

McAfee Institute, LLC.

Attn: Privacy Policy 

15450 S. Outer 40rd

Chesterfield MO 63017

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To request a refund, please contact us via

Please note that if we believe that you are abusing our refund policy in our sole discretion, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Company Products, without any liability to you.

If a refund is processed, you no longer have rights to any of the materials, downloads, learning’s or utilizing the learning’s in any fashion. All certificates, credentials, CPE credits, etc will be deleted from our system and you hereby agree to delete them from your possession (if applicable) and not utilize them in any fashion, such as on social networks, resumes, employment purposes, research etc. Any violation of this agreement will be enforced by “Applicable Law” such as international, federal, state or local laws, statutes, ordinances, regulations or court orders. the law

Transfer of Products

We do not allow the transfer of our products once assigned.

Online Course Certificates of Completion

Each online course taken by a student and completed is issued a single certificate of completion that is valid for 2 years. The program can only be completed once and a single certificate issued. You cannot retake the same course to earn additional certificates of completion. You, however, do have lifetime access to the program to revisit the learnings at any time.

Tools, Software, Extensions, and Applications

During our programs you might be required to download various tools, resources, extensions, applications and software to utilize for your course work. You should not utilize a government or law enforcement computer to do so. You herby agree to this and understand your inability to do this voids any refund claim. If you need an exception kindly email us at or your instructor and ask for an exception to be made.

System Requirements

You cannot use a VPN or PROXY while accessing or using our site for any reason. 

Exam Fees

Exam licenses are good for one year after the purchase date. If you fail to take the exam and utilize your license during that time period, you will have to purchase an extended license a $450 applies. 

Exam License

All McAfee Institute Board Exams are timed. Each program varies, so please refer to your course for more details. They are a mixture of true/false, multiple choice and scenario based questions. Exams must be taken in one sitting and cannot be taken over multiple settings, time periods or days. Once you enter the exam environment, you have to complete it in that sitting. The exams are closed book exams.

Make sure to have a stable internet connection. Your exam will not be given a second time due to poor internet connections or loss of internet.

Passing score is 70%. 

If you fail the exam, run out of time and fail it, or stopped the exam for any reason without completing it, you will need to purchase a new exam license.

Exam Extensions

If you need additional time you may purchase a new exam license which will provide you with an additional 365 days to take the exam. You can do so inside your course.

Complementary Extension

To ensure fairness and impartiality for all candidates, McAfee Institute can only consider granting complimentary extensions for Extenuating Circumstances such as bereavement, acute medical issues, military deployment, or government duty. If you believe your current situation qualifies, please review the M.I. Special Requests page for more information on the requirements and how to apply. This needs to be requested prior to exam expiration.

Note Extenuating Circumstances Extensions: We do not provide Extenuating Circumstances exam extensions, on the basis that you have just not had time to complete it.

If one of these situations has arisen in your life and you need to request an extension please follow this link by clicking here.

Proctored Exam Sessions

Exams are proctored online through ProctorU. There are no exceptions to this and this is a requirement to becoming board certified. The proctor session is included in the tuition package for our board certification programs. If you miss, fail to show, or reschedule the exam those additional fees are not covered by McAfee Institute and the sole responsibility of the exam taker at the cost of $99 per an occurrence.

If you proceed past any portion of proctor registration steps and DO NOT follow the directions as laid out. You will forfeit your exam application and fees. You will be required to purchase a new exam license at the cost of $450 USD and you will be required to pay a rescheduling fee for your proctor session of $99 before being able to reattempt the final exam.


The trademarks, service marks and logos (the “Trademarks”) used and displayed on the Site, in the Products or in any Company Content are Our registered or unregistered Trademarks or of Our suppliers or third parties and are protected pursuant to U.S. and foreign trademark laws. All rights are reserved and you may not alter or obscure the Trademarks, or link to them without Our prior approval.


You may only access the Products for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Products. You agree not to use the Products or the Company Content (as defined below) to recruit, solicit, or contact in any form Instructors or potential users for employment or contracting for a business not affiliated with us without Our advance written permission, which may be withheld in Our sole discretion. You assume any and all risks from any meetings or contact between you and any Instructors or other Users of the Products.

Specific Obligations of Users using the Site

If you are a User in search of, or engaging Instructors, You represent, warrant and covenant that:

  • You have read, understood, and agree to be bound by the pricing information (see the Pricing section below) before using the Site or registering for a Course;
  • If you are under the age of 18, you have obtained parental or legal guardian consent before using the Site, contacting an Instructor, or registering for a Course.
  • You will not upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation (commercial or otherwise) through the Site or the Products;
  • You will not post any inappropriate, offensive, racist, hateful, sexist, sex-related, false, misleading, infringing, defamatory or libelous content;
  • You will not reproduce, distribute, publicly display, publicly perform, communicate to the public, create derivative works from or otherwise use and exploit any Company Content, the Products or Courses or Submitted Content except as permitted by these Terms or the relevant Instructor as applicable;
  • You will not disclose any personal information to an Instructor, and otherwise will assume responsibility for controlling how Your personal information is disclosed or used, including, without limitation, taking appropriate steps to protect such information; and
  • You will not solicit personal information from any Instructor or other User.

Policy Violations

Any student found to be in violation of the Code of Professional Responsibility, Academic Honesty Policy, Code of Ethics, Privacy Policy or any other TOS will be expelled from McAfee Institute and no refunds will be issued. The record of disciplinary action becomes part of the student’s permanent record and will be accompanied by a transcript remark.


To use certain Products, You will need to register and obtain an account, username, and password. When you register, the information you provide to us during the registration process will help us in offering content, customer service, and network management. You are solely responsible for maintaining the confidentiality of your account, username, and password (collectively, Your “Account”) and for all activities associated with or occurring under Your Account. You represent and warrant that Your Account information will be accurate at all times. You must notify us (a) immediately of any unauthorized use of Your Account and any other breach of security, and (b) ensure that You exit from Your Account at the end of each use of the Products. We cannot and will not be responsible for any loss or damage arising from Your failure to comply with the foregoing requirements or as a result of the use of Your Account, either with or without Your knowledge, prior to you notifying us of unauthorized access to Your Account.

You may not transfer your account to any other person and you may not use anyone else’s account at any time or the account access will be shut down permanently as a violation of our TOS.

Content, Licenses & Permissions

All software, technology, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, reviews, ideas, and other data or copyrightable materials or content, including the selection and arrangements thereof is “Content.” Where the Company provides Content to You in connection with the Products, including, without limitation, the Software and the Products and the Site, it is “Company Content.” Content uploaded, transmitted or posted to the Site or through the Products by a User or Instructor is “Submitted Content.” Content remains the proprietary property of the person or entity supplying it (or their affiliates and/or third party providers and suppliers) and is protected, without limitation, pursuant to U.S. and foreign copyright and other intellectual property laws. You hereby represent and warrant that You have all licenses, rights, consents, and permissions necessary to grant the rights set forth in these Terms to Company with respect to Your Submitted Content and that Company shall not need to obtain any licenses, rights, consents, or permissions from, or make any payments to, any third party for any use or exploitation of Your Submitted Content as authorized in these Terms or have any liability to You or any other party as a result of any use or exploitation of Your Submitted Content as authorized in these Terms.

You hereby grant the Company a non-exclusive right and license to reproduce, distribute, publicly perform, offer, market and otherwise use and exploit the Submitted Content on the Site and through the Products, and sublicense it to Instructors and Users for these purposes directly or through third parties. Notwithstanding the foregoing, you have the right to remove all or any portion of your Submitted Content from the Site at any time. Removal of Your Submitted Content will terminate the foregoing license and rights sixty (60) days after such removal as to new uses, provided, however, that any rights given to Users or Instructors prior to that time will continue in accordance with the terms granted to such Users or Instructors.

The Company hereby grants You (as a User) a limited, non-exclusive, non-transferable license to access and use Submitted Content and Company Content, for which You have paid all required fees, solely for Your personal, non-commercial, educational purposes through the Site and the Products, in accordance with these Terms and any conditions or restrictions associated with particular Courses or Products. All other uses are expressly prohibited absent our express written consent. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, license, or otherwise transfer or use any Submitted Content or Company Content unless We give You explicit permission to do so. Submitted Content and Company Content is licensed, and not sold, to you. Instructors may not grant You license rights to Submitted Content You access or acquire through the Services and any such direct license shall be null and void and a violation of these Terms

You agree that we may record all or any part of any Courses (including voice chat communications) for quality control and delivery, marketing, promoting, demonstrating or operating the Site and the Products. You hereby grant the Company a permission and release to use Your name, likeness, image or voice in connection with offering, delivering, marketing, promoting, demonstrating, and selling the Site, Products, Courses, Company Content and Submitted Content and waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection therewith.

THE COMPANY RESPECTS ALL COPYRIGHT, PRIVACY, DEFAMATION AND OTHER LAWS RELATING TO CONTENT AND INFORMATION AND WILL NOT TOLERATE VIOLATION OF SUCH LAWS. NOTWITHSTANDING THE FOREGOING, THE COMPANY DOES NOT SCREEN THE SUBMITTED CONTENT AND ALL USE OF THE SUBMITTED CONTENT BY YOU IS AT YOUR OWN RISK AND THE COMPANY SHALL HAVE NO LIABILITY FOR SUCH USE. IN PARTICULAR, NO REVIEW OR POSTING OR APPEARANCE OF THE SUBMITTED CONTENT ON THE SITE OR THROUGH THE PRODUCTS IS INTENDED TO ACT AS AN ENDORSEMENT OR REPRESENTATION THAT ANY SUBMITTED CONTENT IS FREE OF VIOLATION OF ANY COPYRIGHT, PRIVACY OR OTHER LAWS OR WILL SUIT A PARTICULAR PURPOSE OR BE ACCURATE OR USEFUL. If you believe that Submitted Content of Yours violates any law or regulation or is inaccurate or poses any risk whatsoever to a third party it is your responsibility to take such steps you deem necessary to correct the situation. If you believe that Submitted Content of a third party or any Company Content violates any laws or regulations, including, without limitation, any copyright laws, you should report it to the Company in accordance with the procedures that We maintain at

All rights not expressly granted in these Terms are retained by the Content owners and these Terms do not grant any implied licenses.

Warranty Disclaimer


Here's a draft clause for the Terms of Service regarding military enrollments using credentialing assistance that you could consider using:

Military Enrollment and Credentialing Assistance

For members of the military enrolling in courses through Credentialing Assistance (CA) programs, please be aware that each military branch sets its own enrollment and completion dates. These dates are specified on the individual’s request invoice and may differ from the standard policies of the McAfee Institute.

Important Considerations:

  • Extensions & Assistance: Should you require an extension or need assistance with your enrollment or CA request, please contact your respective branch’s CA team directly. The McAfee Institute is not authorized to approve extensions or modify enrollment details governed by military CA policies.

  • CA Funds Management: The McAfee Institute does not manage, disburse, or process refunds for CA funds. All inquiries and requests related to CA funds must be directed to your military branch’s CA team.

  • Eligibility & Support: For questions regarding eligibility requirements or specific queries related to CA, please consult your branch’s CA team. The McAfee Institute is not equipped to provide guidance on CA eligibility criteria or to address CA-specific inquiries.

By enrolling in our courses under a military credentialing assistance program, you acknowledge and accept that your enrollment and course completion timelines are governed by your branch’s specific policies, not by McAfee Institute’s general terms. This acceptance includes agreement to the terms of service, policies, and enrollment agreements as confirmed by your digital signature on the invoice request date.

The McAfee Institute cannot provide support for issues related to credentialing assistance funds, refunds, or extensions and is not liable for any discrepancies between our institutional policies and those set by military CA programs.

Limitation of Liability



You hereby indemnify, defend and hold harmless the Company, and its affiliates, officers, directors, agents, partners, employees, licensors, representatives and third party providers from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorneys’ fees and related costs and expenses, due to or arising out of Your breach of any representation or warranty hereunder. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, and in such case, You agree to fully cooperate with such defense and in asserting any available defenses.


We may terminate your use of the Products or Site immediately without notice for any breach by you of these Terms or any of our applicable policies, as posted on the Site from time to time. We may discontinue offering any Product, Course, or Content at any time (which will terminate your right to offer these Courses if you are an Instructor). You may terminate your use of the Site or the Products at any time, either by ceasing to access them or by contacting us at

Upon termination, you must cease all use of the Site, Products, Credentials, Certificates and Content. Any accrued rights to payment and Sections 4, 5, 10-15 and all representations and warranties shall survive termination.

Notice of Non-Discrimination 

In keeping with its long-standing traditions and policies, the McAfee Institute considers students, employees, applicants for admission or employment, and those seeking access to Institute programs on the basis of individual merit. The Institute does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law (including Title IX of the Education Amendments of 1972).

SMS/MMS Marketing

McAfee Institute, LLC (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”).  By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below.  This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.  By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us.  While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).  Message and data rates may apply.

User Opt Out:  If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.  You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify:  If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number.  You understand and agree that your agreement to do so is a material part of these terms and conditions.  You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number.  This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.


Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of professional training, board certifications, and coaching services.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at  Please note that the use of this email address is not an acceptable method of opting out of the program.  Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements:  You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction:  You may not use of engage with the Platform if you are under thirteen (13) years of age.  If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so.  By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction.  By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content:  You acknowledge and agree to not send any prohibited content over the Platform.  Prohibited content includes:

  • Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
  • Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
  • Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
  • Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
  • Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
  • Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution

In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in St. Louis Missouri before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which McAfee Institute, LLC’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute.  If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”).  The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision.  The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract.  The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding.  Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right.  If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction.  If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial.  This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.


You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

1. Entire Agreement. These Terms and any policies applicable to You posted on the Site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter.

2. Severability. If any provision of these Terms is found to be illegal, void or unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms.

3. Waiver. A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

4. Exam Licenses are good for one year after the purchase date.

5. Notice. Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail.

6. No Agency. Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither the Company nor any other party to this Agreement shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.

7. These Terms and Your use of the Site and the Products shall be governed by the substantive laws of the State Illinois without reference to its choice or conflicts of law principles.

8. After enrollment is completed, if at anytime you choose to no longer agree to said terms of service, & M.I. Policies, you will be immediately removed from your program, you will forfeit all monies paid, and no refund will be issued.